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Troubleshooting is temporarily disabled

While Missing e is being re-engineered to work with Tumblr's new interface, troubleshooting has been disabled.

Watch the blog for updates!

Troubleshooting Missing e

Here, you'll be able to figure out what problem you're having and fix it or send a bug report, if necessary.

What is the problem?

A feature is not working correctly! Tumblr changed something and broke Missing e! Missing e features are loading slower than usual! Missing e disappeared! A feature I used to have is missing! Photos on my dashboard show up as grey boxes! I can't reblog or queue with one click! I can't find Unfollower or Follow Checker! None of the above

Have you activated the Quick Reblog feature?

Quick Reblog in the Missing e settings

Quick (1-click) reblogging (part of the Better Reblogs feature) is disabled by default when you first install or reinstall Missing e.

To enable it, go to the settings page (find out how) and enable it under the Post Features tab, in the Better Reblogs section.

This fixed my problem. Quick reblogging always fails! This setting is activated, but I still cannot reblog with one click. Go back

Are you able to reblog manually?

Quick (1-click) reblogging uses the same reblog for as you do (only in the background, inside your browser). Are you still able to reblog using the normal manual reblogging page?

If you cannot manually reblog (the Tumblr server is returning error pages or you have hit your daily post limit), then this will also prevent quick (1-click) reblogging.

I understand. Tumblr is having problems or I have hit my post limit. I can reblog manually. I can't reblog manually, but I want help anyway. Go back

Do images on your dashboard show up as grey boxes with lock icons?

Images with grey boxes

If images on your dashboard are hidden (with a lock icon in the corner) and only show up when you hover your mouse over them, you may have accidentally activated the Safe Dash feature.

Turn it off by clicking the Safe Dash button in your sidebar.

This fixed my problem. I don't see grey boxes with lock icons. Go back

Tumblr?

Tumblr

Have you noticed Tumblr making changes to their interface recently, or adding/removing features?

Yes No Go back

Please be patient.

It sounds like Tumblr made some changes to their interface that may have broken the Missing e feature you are using. An update will be available as soon as possible.

You can also send a bug report to help speed up this process.

Send a bug report No thanks

Do you have other extensions installed?

Some Tumblr extensions can interfere with Missing e, reducing performance.

Do you have any other extensions (XKit, Tumblr Life) installed? Try temporarily disabling them to see if your problem continues.

No, I only have Missing e. Yes, I have other extensions.
Disabling them fixed my problem.
Yes, I have other extensions.
Disabling them did not fix my problem.
Go back

Try disabling some Missing e features.

On busy or slow computers, some Missing e features can slow down your browser.

Click on the 'e.' icon at the top of your dashboard to open the Missing e settings page. Try disabling features that you don't use. Did that fix the problem?

Yes No Go back

Try updating your browser.

If you are not using the latest version of your browser, try updating it.

Did that fix the problem?

Yes No Go back

Can you see the 'e.' icon at the top of your dashboard?

Tumblr Yes No Go back

Try re-enabling Missing e.

Sometimes, problems with your browser can cause Missing e to stop working temporarily.

Follow these instructions to re-enable Missing e. Did this fix the problem?

Yes No Go back

Are you looking for the Follow Checker or Unfollower features?

Yes No Go back

Those features are no longer available

The Follow Checker and Unfollower features violate the Tumblr terms of service.
They were removed from Missing e quite some time ago.

For more information, please read the FAQ.

Start Over

Can you see the 'e.' icon at the top of your dashboard?

Tumblr Yes No Go back

Try re-enabling Missing e.

Sometimes, problems with your browser can cause Missing e to stop working temporarily.

Follow these instructions to re-enable Missing e. Did this fix the problem?

Yes No Go back

Try uninstalling and reinstalling Missing e.

Uninstalling and reinstalling an extension can sometimes fix problems with the connection between the extension and the browser.

Follow the uninstall instructions, restart your browser and then install Missing e again. Doing this may reset your Missing e settings to the defaults, so you'll have to configure it again.

Did this fix the problem?

Yes No Go back

Done!

Thanks for using the Missing e troubleshooter.

Start Over